Brazil Addendum

This addendum applies to users located in Brazil and is governed by the Lei Geral de Proteção de Dados (LGPD, Law No. 13,709/2018) and the Código de Defesa do Consumidor (CDC, Law No. 8,078/1990).

This addendum supplements the main Terms of Service and Privacy Policy, providing additional information about data protection and consumer rights in accordance with Brazilian legislation.

In case of conflicts between this addendum and the main Terms of Service, this addendum takes precedence for users from Brazil.

Under Article 18 of the LGPD, you have the right to: confirmation of the existence of processing of your personal data; access to your data; correction of incomplete, inaccurate, or outdated data; anonymization, blocking, or deletion of unnecessary, excessive, or non-compliant data.

You also have the right to data portability to another service or product provider, deletion of personal data processed with your consent, information about public and private entities with which we have shared your data, information about the possibility of denying consent and the consequences of refusal, and the right to revoke your consent at any time.

To exercise any of these rights, contact us at info@srs-ghostmesh.com. We will respond within the timeframe required by the LGPD.

Our VPN service provides digital content/service that commences immediately upon payment of the subscription.

In accordance with Article 49 of the CDC, when a purchase is made outside a physical establishment (including online), you have the right to withdraw from the contract within 7 days of purchase, without needing to give a reason.

If you have not used the service after payment, you may request a full refund within 7 days of purchase under this right of regret.

If you have used the service after payment, the refund will be calculated proportionally based on the time used, in line with our standard Refund Policy.

Right to Information: You have the right to receive clear and adequate information about the service, prices, subscription terms, and your rights before making a purchase. All information is provided on the website before completing the purchase.

Right of Regret: For purchases made online, you may cancel within 7 days of purchase under Article 49 of the CDC, as described above.

Right to Redress: If the service does not match the description or has significant defects, you have the right to redress or compensation in accordance with the CDC.

Right to Complain: If you believe your consumer rights have been violated, you may file a complaint through consumidor.gov.br, your local Procon, or the courts. For data protection matters, you may contact the Autoridade Nacional de Proteção de Dados (ANPD).

For Initial Purchases: Refunds are available within 7 days of purchase under the right of regret (Article 49, CDC) if the service has not been used or used minimally. The refund is calculated proportionally based on time used.

For Subscription Renewals: Refunds are calculated proportionally based on the remaining subscription period from the refund request date.

Exceptions: Refunds may be denied in case of violation of the Terms of Service, service abuse, or other policy violations.

Refund Processing: Refund requests are processed within 2-3 business days after we receive your request. After processing, it may take additional business days for the refund to appear in your account, depending on your payment method.

For Users in Brazil: If you have questions about your consumer or data protection rights, or wish to lodge a complaint, you may contact us at info@srs-ghostmesh.com or through the contact form on our website.

Autoridade Nacional de Proteção de Dados (ANPD): For data protection matters, you may lodge a complaint with the ANPD: https://www.gov.br/anpd/

Consumidor.gov.br: For consumer rights matters, you may file a complaint through the official platform: https://www.consumidor.gov.br/

Procon: You may also contact the Procon (consumer protection agency) in your state for assistance with consumer complaints.