Additional terms and consumer rights for users in the United Kingdom.
This addendum applies to users who are located in the United Kingdom and is governed by the Consumer Contracts Regulations 2013 and the Data Protection Act 2018 / UK GDPR.
This addendum supplements the main Terms of Service and Privacy Policy, providing additional information about consumer rights in accordance with UK legislation.
In case of conflicts between this addendum and the main Terms of Service, this addendum takes precedence for users from the UK.
Right to Information: You have the right to receive clear information about the service, prices, subscription terms, and your rights before making a purchase. All information is provided on the website before completing the purchase.
Right to Cancel: In accordance with the Consumer Contracts Regulations, for digital content that commences immediately upon payment, the right to withdraw from the contract within 14 days may be limited if you have given explicit consent for immediate commencement of the service.
Right to Redress: If the service does not match the description or has significant defects, you have the right to redress or compensation in accordance with UK legislation.
Right to Complain: If you believe your rights have been violated, you may contact Trading Standards or lodge a complaint with the Information Commissioner's Office (ICO) for data protection matters.
For Initial Purchases: Refunds are available within 14 days of purchase if the service has not been used or used minimally. The refund is calculated proportionally based on time used.
For Subscription Renewals: Refunds are calculated proportionally based on the remaining subscription period from the refund request date.
Exceptions: Refunds may be denied in case of violation of Terms of Service, service abuse, or other policy violations.
Refund Processing: Refund requests are processed within 2-3 business days after we receive your request. After processing, it may take an additional 5-10 business days for the refund to appear in your account.
For UK Users: If you have questions about your consumer rights or wish to lodge a complaint, you may contact us at info@srs-ghostmesh.com or through the contact form on our website.
Trading Standards: For consumer rights matters, you may contact Trading Standards through Citizens Advice: https://www.citizensadvice.org.uk/consumer/
Information Commissioner's Office (ICO): For data protection matters, you may lodge a complaint with the ICO: https://ico.org.uk/make-a-complaint/
Alternative Dispute Resolution: For resolving disputes between consumers and traders, you may use Alternative Dispute Resolution (ADR) services in the UK.
If you have any questions about this UK Addendum, please contact us.
