Lampiran Inggris

This addendum applies to users who are located in the United Kingdom and is governed by the Consumer Contracts Regulations 2013 and the Data Protection Act 2018 / UK GDPR.

This addendum supplements the main Terms of Service and Privacy Policy, providing additional information about consumer rights in accordance with UK legislation.

In case of conflicts between this addendum and the main Terms of Service, this addendum takes precedence for users from the UK.

Hak atas Informasi: Anda berhak menerima informasi yang jelas tentang layanan, harga, ketentuan langganan, dan hak Anda sebelum melakukan pembelian. Semua informasi disediakan di situs web sebelum menyelesaikan pembelian.

Hak untuk Membatalkan: Sesuai dengan Peraturan Kontrak Konsumen, untuk konten digital yang dimulai segera setelah pembayaran, hak untuk menarik diri dari kontrak dalam 14 hari dapat dibatasi jika Anda telah memberikan persetujuan eksplisit untuk dimulainya layanan segera.

Hak atas Ganti Rugi: Jika layanan tidak sesuai dengan deskripsi atau memiliki cacat signifikan, Anda berhak atas ganti rugi atau kompensasi sesuai dengan undang-undang Inggris.

Hak untuk Mengeluh: Jika Anda percaya hak Anda telah dilanggar, Anda dapat menghubungi Trading Standards atau mengajukan keluhan ke Kantor Komisaris Informasi (ICO) untuk masalah perlindungan data.

For Initial Purchases: Refunds are available within 14 days of purchase if the service has not been used or used minimally. The refund is calculated proportionally based on time used.

For Subscription Renewals: Refunds are calculated proportionally based on the remaining subscription period from the refund request date.

Exceptions: Refunds may be denied in case of violation of Terms of Service, service abuse, or other policy violations.

Refund Processing: Refund requests are processed within 2-3 business days after we receive your request. After processing, it may take an additional 5-10 business days for the refund to appear in your account.

For UK Users: If you have questions about your consumer rights or wish to lodge a complaint, you may contact us at info@srs-ghostmesh.com or through the contact form on our website.

Trading Standards: For consumer rights matters, you may contact Trading Standards through Citizens Advice: https://www.citizensadvice.org.uk/consumer/

Information Commissioner's Office (ICO): For data protection matters, you may lodge a complaint with the ICO: https://ico.org.uk/make-a-complaint/

Alternative Dispute Resolution: For resolving disputes between consumers and traders, you may use Alternative Dispute Resolution (ADR) services in the UK.